Service delivery time
Service delivery time depends on the number of orders. Each customer is informed about how long the service will take. The standard waiting time is from 7 to 10 business days or 1-5 business days with express option.
How to lodge a complaint?
In the event of a complaint, please contact our Customer Service Department at email@example.com. We usually process complaints within 14 days.
Offers cannot be combined. They are valid in main locations on ul. Międzyborska 65 and on ul. Solec 81b lok. p60 in Warsaw.
How to check the status of my order?
Please, contact the Customer Service Department: firstname.lastname@example.org
Payment for the service is charged in advance. We accept both card and cash.
Can I bring my own project for customisation?
Yes, you can!
What is a Pick-up Point?
Pick-up Point is a place where you can leave your shoes. They will be sent to our main WoshWosh point and sent back to selected Pick-up Point after provided service.
Can I leave and pick up my shoes at a Pick-up Point?
Yes, all pick up points provide the same services as our main point, except for individualpersonalisation.
Can I send shoes from abroad?
Can I cancel my order?
The possibility of canceling the order depends on where are we in the process. Refunds are provided on vouchers.
I have not received confirmation of my order.
In case of not receiving confirmation of your order, please contact Customer Service Department - email@example.com
Can I receive a VAT invoice for my order?
We issue VAT invoices only when placing an order. Invoices are sent to customers by email.
I have not received my order sent by courier.
Please, contact Customer Service Department: firstname.lastname@example.org
What is the warranty on your services?
We provide 3 months warranty for all our services from the moment you collect your footwear.
I lost my receipt / confirmation note. How can I pick up my shoes?
It is possible to collect orders without a receipt. Customer Service will find the order by phone number, email address or your name.
Can I pick up shoes in a different location from where I left them?
Yes, such information should be sent to our email address: email@example.com
Can I change the service after placing the order?
If the service has not been fully implemented, there is such a possibility. To do this, please contact the Customer Service Department (firstname.lastname@example.org)
I received a voucher. Where can I redeem it and what is its expiry date?
Each voucher has an expiration date written. It can be redeemed anywhere (both in main points and Pick-up Points)
How to pack my shoes for shipping?
Shoes can be packed in any box (we utilise boxes in which shoes are packed)
How long will I wait for a response from the customer service department?
We reply within 24 hours. Customer Service Department working hours: (Monday-Friday 11-19 and Saturdays 10-15:30, excluding holidays and non-working days)
Can I change my personal pickup to shipping?
If you prefer your shoes to be sent by courier, you will be asked to pay the delivery costs (bank account number, title, delivery name) and send shipping address and confirmation of the bank transfer to the Customer Service Department.
What happens to my shoes if I do not pick them up within 7 days?
After 7 days from receiving SMS shoes will be sent to a paid warehouse (fee PLN 2 per day of storage). Customer is obliged to pay a storage fee when collecting footwear or leave other shoes, then the storage fee is canceled.
What happens if I do not pick up the package from courier?
A courier usually has 3 parcel delivery approaches. If failed, it will return to WoshWosh and package will be sent again (the costs of re-sending are borne by the customer)
Can I extend the receipt of my order?
The standard pick up time is 7 days, but if you need more time, please contact Customer Service Department.
I have a storage fee, how can I pay it?
The storage fee must be paid when collecting footwear. If you leave another pair of shoes the payment is canceled.
What shipping options are possible?
Shoes can be sent by courier, parcel locker (paczkomat) or by post. In Warsaw, we also have an option of a one-day picpack courier. All information can be found here: http://woshwosh.pl/jak-to-dziala/